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Giving notice to your energy supplier

Giving notice to your energy supplier: Hints & Tips

Businesses around the UK are looking to switch energy supplier as they can save substantial amounts in costs and boost their profitability as a result but they need to be careful when giving notice to their current supplier.

Most businesses will have signed a contract, or have a verbal agreement accepted, with their energy supplier which places an obligation on them to give the correct notice to leave under its terms and conditions.

Now however, should customers forget to give notice to their energy supplier they will be put on an ‘out of contract rate’ which will be much higher than their normal rate and the business can still leave when they give 30 days’ notice.

The terms and conditions for the contract will be crucial because the notice period will be clearly defined but will vary between suppliers; for instance, some will require just 28 days while others will need notice of 60 days. There are suppliers who insist on more than 90 days’ notice before the contract actually ends.

Also, some businesses will find their energy supplier will offer a review period for the contract but this is a window of just a few weeks but they can opt out of the contract at that point or be offered renewal rates just before the contract ends.

 

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So here are some hints and tips when giving notice to your energy supplier:

        Businesses should set a reminder in their diary or calendar for when written notice can be given to switch energy supplier

      • Most energy suppliers will accept the notice by email but it’s always worth asking for confirmation of its receipt
      • Other energy suppliers will accept a fax or will need a letter in which case the business should send it by registered delivery and again ask for written confirmation
      • When giving notice, the business should keep a notice of their intention to quit and a copy of the reply that confirms the energy supplier has received notice

Whenever a business speaks with their energy supplier they should keep an accurate record of the date a call or contact was made, who contact was made with and what was said. The time of any conversation or interaction should also be recorded.

Tips for a business looking at ‘Giving notice to your energy supplier’

Other tips for a business looking at ‘Giving notice to your energy supplier’ include having the necessary details they will need, including the fact the business is complying with the energy supplier’s own contractual terms and conditions.

Another tip is to add the MPAN (Meter Point Administration Number) and MPRN (Meter Point Reference Number) numbers to any communication so there’s no confusion as to which premises is having its energy supply terminated. These numbers can be found on the relevant energy bills.

Also, when giving notice to an energy supplier it’s a good idea to invite them to offer a renewal price for the contract close to the contract’s end since the current supplier may well offer much better prices than they currently do.

By doing this the business is creating an environment in which they can make an informed decision about whether they want to be ‘Giving notice to your energy supplier’ and find a new business energy supplier or remain under better terms with their current supplier.